Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase is required.

Because all artworks are handmade, slight variations in texture, brushstrokes, and color are natural and are not considered defects.

Return Process

To start a return, please contact us at yijinart@hotmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the item is damaged or incorrect.

Items sent back without prior approval will not be accepted.

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Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours with photos or videos, and we will resolve the issue promptly.

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Non-Returnable Items

• Custom or personalized orders

• Sale items

• Gift cards

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Exchanges

We do not offer direct exchanges. To get a different item, please return your original purchase (if eligible) and place a new order.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. The item must be unused and in original condition.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at yijinart@hotmail.com.